Return & Refund Policy

 

Returns

We want you to love your pieces from LIV activewear. If something isn't quite right, you can request a return within 30 days of delivery.

Items must be unworn, unwashed, and in their original condition with all tags attached. Items showing signs of wear, damage, washing, makeup, deodorant, perfume, or other use are not eligible for return.

How to start a return

Log into your LIV account and select the order you'd like to return. From there, select "Request Return" and follow the instructions. Once your request is approved, Shopify will provide your return shipping label and instructions.

Return shipping

A flat return shipping fee of $6.95 will be deducted from your refund. Return labels are provided through our Shopify return portal.

 

Exchanges

Need a different size? We offer size exchanges on eligible full-price items, subject to availability.

Customers are responsible for the return shipping cost of the original item. Once we receive and approve your exchange, LIV activewear will cover the cost of shipping the replacement item back to you.

Exchanges are available for the same item in a different size. If your requested size is unavailable, we can help you with an alternative option or process a return instead.

To be eligible for an exchange, items must show no signs of wear and tear, be unwashed, and in their original condition.

If you receive an incorrect, damaged, or defective item, please contact us within 14 days of delivery. LIV activewear will cover the return shipping and replacement shipping costs in these cases.

Sale items

Items marked Final Sale are not eligible for return or exchange.

Defective or incorrect items

If you receive an incorrect, damaged, or defective item, please contact us at livactivewear.contact@gmail.com within 14 days of delivery. LIV activewear will provide a return label and work with you to make it right.